COVID-19 Information

CORONAVIRUS (COVID-19) AND YOUR DRINKING WATER SYSTEM

DRINKING WATER SAFETY

Water quality and supplies are not affected by COVID-19 and remain safe. The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus. Water is tested throughout the District’s system on a daily basis to ensure it maintains a consistent disinfectant residual level. Our water meets all stringent state and federal drinking water requirements.

May contain: scientific rendering of coronavirus — Image Credit: Maya Peters Kostman

WHAT WE’RE DOING

District business and operations are being performed as usual. You will continue to see Vista Irrigation District employees working in the field as we maintain and operate our essential systems to provide water service to you.

On September 23, 2021, the Governor signed SB 155, a bill that extended the prohibition of water service shutoffs until December 31, 2021. The District has resumed service disconnections along with associated fees for accounts more than 60 days past due. If you are unable to pay your bill, please contact us during normal business hours at (760) 597-3120 to discuss payment arrangements.

You may continue to pay your bill in-person or via our drop boxes (in the parking lot or near the entrance to our lobby). You may also view all payment options available online by visiting www.vidwater.org/pay-my-bill. Phone payments can be made by calling (800) 272-9829 (jurisdiction code is 1564).

Vista Irrigation District continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers and advise you to follow all recommendations from the County of San Diego Health and Human Services Agency, California Department of Public Health, and US Center for Disease Control.

If you have any questions, please call (760) 597-3100 during our business hours Monday through Friday, 8am to 5pm. You may also email Customer Service at VIDCustomerService@vidwater.org with questions about payment options.

Vista Irrigation District appreciates your understanding as we all work through the unprecedented challenges posed by COVID-19.

U.S. Center for Disease Control

For more detailed information on Coronavirus (COVID-19), please visit the United States Center for Disease Control webpage.

San Diego County

For more information regarding Coronavirus (COVID-19) in San Diego County, please visit the Coronavirus Disease 2019 (COVID-19) webpage.

California Department of Public Health

For more detailed information about the Coronoavirus (COVID-19) in California visit the California Department of Public Health website.

May contain: electronics, cell phone, mobile phone, phone, text, human, person, female, and face

Scam Alert

Water agency customers in several San Diego County communities have received scam phone calls recently demanding immediate payment of water bills by credit card or their water will be turned off.

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Website Accessibility Policy

Vista Irrigation District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Vista Irrigation District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 7605973100

Ongoing Compliance Information

Compliance Officer

Vista Irrigation District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Vista Irrigation District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 7605973100.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.